General conditions of sale

1. object

These general conditions of sale govern the relations between NATURAMedicatrixAnd any non-trading natural person on the occasion of the sale of the products presented on the site "www.naturamedicatrix.fr". As a result, any order involves membership of these general conditions of sale, which you can print and keep. Minor people do not have the ability to contract on our site. The buyer will be designated in this document by the term" you ".

2. Price

Any payment must be made in euros. The selling prices of products marketed on the sites "www.naturamedicatrix.fr"Are all taxes included (TTC), excluding participation in the processing and shipping costs. They take into account the current VAT, any change in the VAT rate will be reflected immediately on our prices.

For all products shipped in the DOM-TOM, the price will be calculated excluding taxes automatically, on the invoice. VAT is not the responsibility of NATURAMedicatrix. It will be your responsibility as a customer and is entirely responsible for your responsibility, both in terms of and payments to the relevant authorities and / or bodies of your country.

Potential customs duties, other local taxes or import duties or State taxes are the responsibility of the client or the addressee who is solely responsible for legal declarations made to the local authorities and competent bodies We advise you to inquire about these aspects with local authorities.

Means of controlWith your catalog and mailing, you have the option to go directly to a command on the site but also by other means such as the phone or mail by printing your order form available on the site.

• On the internet: www.naturamedicatrix.fr (Payment by credit card, credit card or checks): Go to the "Products" section. Then indicate its quantity, then add it to your panier.Vous find a reference or product specifically, you can use the search engine of our site. The payment is fully secure (Payzen service). You will systematically receive a confirmation e-mail from your order with confirmation of all the elements of your order.
• By telephone (Payment by credit card, check or transfer): for Belgium: +32 42 90 00 79, for France: +33 (0) 9 77 42 37 04, for the rest of the world: +352 27 86 11 39.
  An advisorNATURAMedicatrixSaves your order and answers all your questions.
  The discounts applied on the website are not valid for telephone orders. Only the requirements of the professionals and the "end of stock" are applicable.
• By mail(by check, credit card, bank transfer) Operating headquarters: 8, Hannert DEM DARREF, L-9772 Trine (Wincrorange) Luxembourg
• Attention! Whatever your control means, please always recall your customer number (if you have one) as well as your name and surname.
• At the store closest to you: You will find the whole collection NATURAMedicatrix and the personalized advice that suits you.

3. Orders

Here are the essential steps to place your order on the siteNATURAMedicatrix:

• Step 1: Order Order
  • Add the product (s) of your choice to the basket,
  • Fill in your coupon or therapist code if you have one,
  • Check the contents of your basket, the corresponding price and if any, make any useful changes
  • Continue for purchases or confirm your order.
• Step 2: Identification
  • Identify yourself (e-mail and password) if you are already a clientNATURAMedicatrix, if not register to order,
  • Validate your personal data
• Step 3: Delivery Address
  • Confirm your usual delivery address or find out and confirm another delivery address.
• STEP 4: CHOICE OF THE TRAINER (Belgium or France)
  • Choose your transport mode (La Poste Belgium, La Poste France or TNT)
• Step 5: Payment
  • Choose your payment method,
  • Validate your payment method
• Step 6: Finalization Credit Card (Payzen Secure Area)
  • Choose your credit card type
  • Register the number of your card,
  • Enter the last 3 digits of the number located on the back of your credit card,
  • Enter his expiration date,
  • Validate your data or click "Cancel" to return to the previous page.

Modification and grouping of orders

We advise you to consolidate your purchases into a single order. We can not group two separate orders and you will have to pay shipping costs for each of them.

Once the payment has been made and your order validated, we will not be able to modify it.

4. Payment methods

Here are all our solutions and methods of secure payment:

• By credit card (Visa, Master Card, Maestro).
• By paypal
• By payconiq
• By Bancontact
• By Alma (payment in 2x or 3x)
• By bank transfer
• By check

Lyra Collect, 100% secure online payment solution

https://www.lyra.com/fr/

4.1. Payment by credit card

Visa / MasterCard / Maestro / Blue Card

You can, thanks to the secure systems of Lyra Collect, make your purchases safely with the map of your choice. (Visa, Mastercard, Maestro, etc).

At the payment validation step, finalize your transaction safely. (Indication: "HTTPs: // ww ... "You confirm that you are well on a secure area)

You will have confirmation in your e-mail box from our site and your payment system for each transaction made on this site.

Once the information is validated, your payment will be accepted and your order validated immediately.

4.2.Other means of payment

PayPal

https://www.paypal.com/

The Customer has the ability to pay his order via the PayPal payment method, in accordance with the conditions of use of this service that the customer can consultright here.

Before validating the method of payment and continue the order, we invite the customer to carefully check all the information listed in the areas planned for this purpose.

An irregular declaration or an anomaly may also be subject to specific treatment. NaturaMedicatrixInspects a command verification procedure for ensuring that no person uses the bank details of another person without his knowledge. As part of this verification, it may be requested from the customer to send by email toNATURAMedicatrixA copy of a piece of identification and proof of address. The order will only be validated after receipt and verification by our services sent parts.

Payconiq

A service of your bank.
https://www.payconiq.be/fr

Payconiq is a service of your bank and meets very high safety and encryption standards. Payments are validated through your fingerprint or PIN code. No sensitive data is transmitted or stored on your smartphone. And the limitations of use are fully customizable. Payments are made directly from your bank account. Speed and safety guaranteed !

Bancontact

https://www.bancontact.com/fr

Bancontact Payconiq Company is a regulated and regulated payment institution that operates under the supervision of the National Bank of Belgium. As an official payment institution, we offer secure and reliable payment services throughout Belgium. We are committed to providing practical and innovative payment solutions, while ensuring the highest level of security and regulatory compliance.

Alma (payment in 2x or 3x)

Your purchases at your own pace, pay in 2 or 3x.
https://almapay.com/fr-FR/clients

Mean of payment available from minimum 50 € purchase.

Flexible, fast and secure: pay in 2x or 3x !
Choose the number of monthly payments that best suits you (2 or 3x): only the first deadline will be taken on the day of purchase.
As fast as a cash payment: no useless paperwork, everything happens in a few clicks and your payment is accepted instantly.
Totally secure: your data is encrypted and treated in respect of the RGPD. Your payments are protected with the 3D-Secure protocol.

4.3. Payment by bank transfer

Transfer from France

Warning: the orders paid by a deferred payment method (check or bank transfer) will only be shipped when it is received and validated. An additional processing time will therefore be added to the usual time.

Crédit Agricole Crégique Mutuel Nord de France

Bank: 16706
Window: 05007
Account number: 53961712986
RIB CLE: 20
IBAN: FR76 1670 6050 0753 9617 1298 620
BIC: Agrifrpp867

---

Transfer issued from Belgium

CBC Bank

IBAN:BE75 7320 3205 8551
BIC:CREGBEBB

4.4. Payment by check

Please send your check to the order of NaturaMedicatrix by sending it to the following address:

NATURAMedicatrix
8, Hannert DEM DARREF,
L-9772 Trine (Wincrogen)
Grand Duchy of Luxembourg.

Do not forget to indicate your order reference XXXXXXXXX

Warning: by choosing to pay by check, the order will only be processed after receipt of your check (in 1x), we will then proceed to shipping your order.

5. Delivery, port fees and returns

5.1. Delivery

Delivery offered from home from 50 € and / or from€ 35In relay point.
Valid for metropolitan France, Belgium and Luxembourg.

Metropolitan France Order

Three carriers are offered to choose from, World Relay (Relay Delivery only), Socolissimo → 48h to 72h or DPD France → 24h to 48h.

Colissimo (48h to 72h)

Home only signature

Get to the address of your choice! Your package is handed hand delivered to you.

If you are away, it will be made available to you in the post office you are attached. You have 10 working days from the passing notice, in post office, to remove it. After this period, it will be returned to the sender and the re-shipment will be borne by the customer.

The shipping costs are offered from an amount of50€.

DPD France (48h to 72h)

We work with the DPD group to make the deliveries of your orders. The DPD group has been CO2 Neutral Certified. Delivery has no impact on the planet.

The shipping costs are offered from an amount of50€.

World Relay (3 to 5 working days)

World Relay is currently available for Metropolitan France (only) and Belgium.

The departures are made every day for any order placed before 11:45, the next day for any order placed the day before after 11:45.

There is no departure on Mondays, Saturdays, Sundays and public holidays.

Once the package is supported by World Raray, a tracking number is provided so that you can follow this one to the selected relay point.

The package remains at the disposal 8 calendar days, past this period, your package will be returned to us and the re-shipping costs will be the responsibility of the customer.

The shipping costs are offered from an amount of35€.

Order Belgium

The parcels are usually shipped no later than 24 hours after your payment and put 48 hours to 72h to reach destination.

2 shipping modes are available:

• Standard delivery is Colissimo (with signature)
• Relay points delivery with Mondial Relay

Other countries

We deliver in different countries, with Colissimo International, See the list below ;

South Africa, Albania, Algeria, Germany, Andorra, Netherlands Antilles, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Burkina Faso, Cameroon, Canada, China, Cyprus, Congo, Rep., South Korea, Croatia, Denmark, Dominica, United Arab Emirates, Spain, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Hungary, Mauritius, Canary Islands, Indie, Ireland, Israel, Italy, Japan, Kuwait, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Morocco, Martinique, Monaco, Norway, New Caledonia, New Zealand, Netherlands, Poland, French Polynesia, Portugal, Czech Republic, Reunion, Romania, United Kingdom, Russia, Saint-Martin, Saint-Pierre-et-Miquelon, Senegal, Seychelles, Singapore, Sweden, Switzerland, Taiwan, Thailand, Togo, USA, Wallis and Futuna.

If a country is not mentioned in the above list it is not part of the destinations served by NaturaMedicatrix. If you want more information, thank you for contact our Customer Service.

5.2. Delivery times of products

Fast shipping of your orders

Any order placed before 11:45 is shipped, as far as possible, the same day or no later than the next day. The orders placed after 11:45 are shipped the next day.

There is no order shipping during the weekends (Saturday, Sunday) and holidays. The orders placed on Friday, after 11:45, are shipped on Monday morning.

Orders delivered outside the European Union

Orders shipped to countries outside the European Union are expressed excluding taxes. Taxes are payable by the customer at the receipt of the package, according to the laws in force in the country of destination. It is the responsibility of the customer to inquire with local authorities on customs duties, local taxes and other import duties that may be claimed, these rights not falling within NATURAMedicatrix.

Products marketed by NATURAMedicatrix comply with French regulations. It is therefore up to the customer to learn from the local authority of his country any limitations of import and use of ordered products.

NATURAMedicatrix can not be held responsible for the purchase of a product considered non-compliant in a given country, while this product complies with the French regulations.

5.3. Shipping

Metropolitan France, Monaco

Belgium

Colissimo overseas

Other destinations (Colissimo International)

Postage participation is included (except for deliveries in Overseas).

* Average deadlines observed after processing of the order on metropolitan France and Belgium. Out of balance periods. Source: La Poste.
** Delivery estimate after processing of the order. Source: La Poste.

5.4. Returns

Return of goods

The return of the products is the responsibility of the customer.

To return the products, the return address is:

Logvad forNATURAMedicatrix
1, rue de la couture
59115 Leers
France

Thank you for attaching the delivery note, or to indicate on free paper Back the order number.

The return of merchandise must be in the state received and packaged. The goods must be returned unused.

Returns under the "unclaimed" pattern

Returns under the "unclaimed" reason corresponds to parcels that have not been claimed by the clients at the post office or at the merchant chosen by the Customer during the order within the period of fifteen (15) days from the notice of passage. After receipt and acceptance of the parcel returned by the services NATURAMedicatrix, a total amount of the order, the shipping costs are always deducted, will be credited to the customer account within forty-eight (48) hours of receipt of the package by NATURAMedicatrix. The customer can then return his order.

Returns under the "NPAI" or incomplete address

Returns under the "NPAI" reason corresponds to the parcels returned by the provider responsible for the delivery under the mention: "does not live in the indicated address". After receipt and acceptance of the parcel returned by the services NATURAMedicatrix, a total amount of the order, the shipping costs are always deducted, will be credited to the customer account within forty-eight (48) hours of receipt of the package by NATURAMedicatrix. The customer can then return his order, ensuring the accuracy of the delivery address. The products are delivered to the address indicated by the Customer during the passing of the order. The customer will have to ensure its accuracy. Any package returned to NATURAMedicatrix because of an erroneous or incomplete delivery address will be re-effected at the customer's expenses and NATURAMedicatrix can not be held responsible for the impossibility in which it could be to deliver the order.

5.5. Delivery incidents

At the time of delivery, we strongly recommend that you check your package carefully and check the contents of the package in the presence of the delivery person before signing the delivery slip, your signature is worth discharge!!

Any claim concerning the number, content and condition of the packages must be clearly and precisely notified to the carrier himself and written on the delivery slip that you will have to sign. You will also have to inform us within 24 hours of receipt of the package, by sending an e-mail to Customer Service, Logistics@naturamedicatrix.zendesk.com, specifying your details, your invoice number, the references of the product(s) on the invoice and the reasons for your claim.

5.6. Packaging

Packages are oversized and protected from refrigerating foam and bubble plastic. Special care is given to the package containing fragile products, however, if it appears to be damaged or if a liquid comes out of the package upon delivery, it is preferable to refuse the package and immediately contact us to immediately trigger a new shipment.

6. Right of withdrawal

The legal guarantee of the European law of 1 September 2004 remains applicable; it expresses that if the consumer is confronted with a defect or defect in manufacture, he may return the goods within the legal time limit.

You have the right to notifyNATURAMedicatrixThat you renounce the purchase, without penalty and without reason, in14 calendar daysFrom the day following the day on which the product or contract of service is delivered. The return of goods must be in the approved and packaged condition. The goods must be returned unused and in perfect condition. This return is entirely at your expense

We undertake to refund the returned goods within 14 calendar days from the date of receipt of the goods. There is no possibility of withdrawal after this period

To return one or more products, click here.

7. Contract of use

At this site applies a contract of use, which has passed betweenNATURAMedicatrixAnd the visitor of the website. The User declares accept the clauses below when accessing the site and the use of the site, documents and any other information it contains. If the user does not approve of this contract, he is required to leave this website immediately.

This contract is subject to Luxembourg law. The language of this contract is the French language (only the French translation binds you legally to these present conditions). In case of litigation, the courts of Luxembourg will be the sole competent.

7.1. Use of the website and information

The whole of the website ofNATURAMedicatrix(text, data, images, photos, graphics, schemes, videos, animations, press releases, annual reports, technical specifications, product descriptions, etc.) is covered by copyright and registered trademarks. You can download or print pages and / or parts of the website, provided that you do not delete copyright or other details of property rights. The download or other form of copying software or information on the website ofNATURAMedicatrixDo not give you any rights on them. You can not reproduce or transmit so that it is or modify or use the website ofNATURAMedicatrixFor public or commercial purposes. In case of use of all or part of the information in contradictions with these clauses and with the law is expressly prohibited and may result in sanctions of civil law or criminal law.

7.2. Private life

Objectives of personal data processing:NATURAMedicatrixIs conside of respect for your privacy during your visits on its website and is aware of the importance you attach to it. We therefore put everything in order to respect your privacy as part of your use of this site NATURAMedicatrixCollects only personal data (such as the first name, name, address and e-mail) that you personally send us. They are used to provide you with the requested service or information. If necessary, we will send you commercial messages relating to promotions and new products. You will always have the opportunity to let us know that you do not want to receive such commercial messages.

In accordance with the law of 8 December 1992 (and 1998: 204) on the protection of privacy in respect of the processing of personal data and which applies the European Data Protection Directive 95/46 / EC, you have the right to access your data, The right to modify them and you also have, in accordance with this directive on the protection of European data, the right to oblivion is to say to the deletion of your data. All this is accessible in your private space via "My account> my protected data".

If the coordinates of a customer have been transmitted to us by another way, they will not be available online. To access it, it is then sufficient to make the request by mail, fax or mail by telling us name, first name and address. NATURAMedicatrixReserves the right to use your personal data or to make them public, if the law requires it, if the safeguarding of the integrity of the website requires, to access your request, or to collaborate on judicial proceedings or case interesting public order.

For any further information, do not hesitate to contact us by phone at 02/808 13 51 (Belgium), 03.66.88.07.84 (France) or for the rest of the world at 00 352 20 88 11 97.

7.3. Litigation

All litigation fall under the exclusive jurisdiction of the courts of the jurisdiction of our head office (Diekirch district court). Information on the alternative dispute settlement modes can be obtained via the linkhttp://ec.europa.eu/odr/But we reserve the right to submit any possible dispute exclusively to the courts.

7.4. Quality Improvement Program of our Services

In order to improve the quality of our services and our products, a satisfaction questionnaire is sent to you automatically as a result of your order. You are free to answer this one, there is no obligation, you can, if you do not want to answer, just ignore this message.

Before answering this questionnaire, you agree that it is displayed on the product sheet on which the questionnaire bears, with your first name and the first letter of your last name on the Naturamedicatrix.be/.fr site only.

The teamNATURAMedicatrix