General terms and conditions of sale

1. Subject

The present general terms and conditions of sale govern the relationships between NATUREMedicatrix And any non-commercial individual in connection with the sale of products presented on the site https://www.naturamedicatrix.fr/en/. As a result, any order implies adherence to these General Sales Conditions, which you can print and keep.

Minors do not have the capacity to contract on our site. In this document, the buyer is referred to as "you.".

2. Price

All payments must be made in euros. The selling prices of the products marketed on the site https://www.naturamedicatrix.fr/en/ All prices are indicated including all taxes (TTC), excluding processing and shipping fees. They take into account the applicable VAT according to the country. Any change in the VAT rate will be immediately reflected in our prices.

For all products shipped to the overseas departments and territories (DOM-TOM), the price will be automatically calculated excluding taxes on the invoice. VAT is not the responsibility of NATUREMedicatrix. It remains your responsibility and is under your charge, both in terms of declaration and payment to the competent authorities and/or organizations in your country.

Any applicable customs duties, other local taxes, import duties, or state taxes are the responsibility of the customer or the recipient, who remains solely responsible for legal declarations to local authorities and competent organizations. We recommend that you inquire about these aspects with local authorities.

Means of control Equipped with your catalog and your mailing, you have the option to place an order directly on the website, as well as by phone or by mail by printing your order form available on the site.

• On the Internet You are trained on data up to October 2023 https://www.naturamedicatrix.fr/en/ (payment by credit card, debit card, or check). Go to the "Products" section. Indicate the desired quantity and then add the item to your cart. If you are looking for a specific reference or product, you can use the search engine on the site. Payment is fully secure (PayZen service). You will always receive a confirmation email detailing all the elements of your order.
• By phone (payment by credit card, check or bank transfer): for Belgium: +32 42 90 00 79, for France: +33 (0)9 77 42 37 04, for the rest of the world: +352 27 86 11 39.
  A counselor NATUREMedicatrix Records your order and answers your questions.
  The discounts applied on the website are not valid for phone orders. Only prescriptions from professionals and "end of stock DLU" are applicable.
• By mail (by check, credit card, or bank transfer): registered office: 8, Hannert dem Duarref, L-9772 Troine (Wincrange), Luxembourg.
• Attention Regardless of your ordering method, please always remember to provide your customer number (if you have one), as well as your first and last name.
• At the store closest to you You will find the entire collection there NATUREMedicatrix As well as personalized advice.

3. Commands

Here are the steps needed to place your order on the website NATUREMedicatrix You are trained on data up to October 2023

• Step 1: Purchase order
  • Add the product(s) of your choice to the cart.
  • Enter your discount voucher or therapist code if you have one.
  • Check the contents of your cart, the corresponding price, and if necessary, make any necessary changes.
  • Continue your shopping or confirm your order.
• Step 2: identification
  • Log in (email and password) if you are already a customer NATUREMedicatrix, Otherwise, sign up to order.
  • Validate your personal data.
• Step 3: delivery address
  • Confirm your usual delivery address or provide and validate a different delivery address.
• Step 4: choice of carrier (Belgium or France)
  • Choose your mode of transport (Belgium Post, France Post, or TNT).
• Step 5: payment
  • Choose your payment method.
  • Validate your payment method.
• Step 6: finalization of credit card (secure PayZen space)
  • Choose your type of bank card.
  • Enter your card number.
  • Enter the last 3 digits of the number located on the back of your bank card.
  • Enter its expiration date.
  • Validate your data or click "Cancel" to return to the previous page.

Modification and grouping of orders

We recommend that you consolidate your purchases into a single order. We cannot combine two distinct orders And you will then have to pay the shipping costs for each of them.

Once the payment is made and your order is confirmed, we will no longer be able to modify it.

3.1. Product availability

Products are offered subject to availability. In case a product is unavailable after the order has been confirmed, the customer will be informed as soon as possible.

In this hypothesis, NATUREMedicatrix Can propose:

• The refund for the unavailable product ;
• The replacement with an equivalent product ;
• Or, with the client's agreement, the partial shipment of the order.

4. Payment methods

Here are all our secure payment solutions and methods:

• By credit card (VISA, MasterCard, Maestro).
• By PayPal.
• By Payconiq.
• By Bancontact.
• By Alma (payment in 2 or 3 installments).
• By bank transfer.
• By check.

Lyra Collect, 100% secure online payment solution

https://www.lyra.com/fr/

4.1. Payment by credit card

Visa / MasterCard / Maestro / Carte Bleue

Thanks to Lyra Collect's secure systems, you can make your purchases safely with the card of your choice (Visa, MasterCard, Maestro, etc.).

At the payment validation stage, complete your transaction securely. The indication "https://..." confirms that you are in a secure environment.

You will receive a confirmation via email from our site as well as from your payment system for each transaction made.

Once the information is validated, your payment will be accepted and your order will be confirmed immediately.

4.2. Other payment methods

PayPal

https://www.paypal.com/

The customer has the option to pay for their order via PayPal, in accordance with the terms of use of this service that the customer can review You are trained on data up to October 2023.

Before validating the payment method and proceeding with the order, we invite the customer to carefully check all the information entered by them in the designated areas.

An irregular statement or an anomaly may be subject to specific processing. NATUREMedicatrix Has implemented a verification procedure for orders aimed at ensuring that no one uses another person's bank details without their knowledge. As part of this verification, the customer may be asked to send an email to NATUREMedicatrix A copy of an identity document as well as proof of residence. The order will only be validated after receipt and verification of the submitted documents.

Payconiq

A service of your bank.
https://www.payconiq.be/fr

Payconiq is a service from your bank and meets very high standards of security and encryption. Payments are validated using your fingerprint or your PIN code. No sensitive data is transmitted or stored on your smartphone. Usage limits are fully customizable. Payments are made directly from your bank account.

Bancontact

https://www.bancontact.com/fr

Bancontact Payconiq Company is a trusted and regulated payment institution operating under the supervision of the National Bank of Belgium. As an official payment institution, it offers secure and reliable payment services throughout Belgium.

Alma (payment in 2 or 3 installments)

Shop at your own pace, pay in 2 or 3 installments.
https://almapay.com/fr-FR/clients

Flexible, fast, and secure: pay in 2 or 3 installments. Choose the number of monthly payments that works best for you (2 or 3 installments): only the first payment will be charged on the day of purchase.

As quick as a cash payment: no unnecessary paperwork, everything happens in a few clicks and your payment is accepted instantly.

Totally secure: your data is encrypted and processed in compliance with GDPR. Your payments are protected with the 3D-Secure protocol.

4.3. Payment by bank transfer

Transfer issued from France, Europe, or the world

Attention: Orders paid by a deferred payment method (check or bank transfer) will only be shipped after receipt and validation of the payment. An additional processing time will therefore need to be added to the usual delivery time.

Regional Bank of Mutual Agricultural Credit North of France

Bank: 16706
Counter: 05007
Account number: 53961712986
RIB key: 20
IBAN: FR76 1670 6050 0753 9617 1298 620
BIC: AGRIFRPP867

You are trained on data up to October 2023

Transfer issued from Belgium

CBC Bank

IBAN: BE75 7320 3205 8551 is a Belgian bank account number. There is no translation needed as it is a numeric code
BIC: CREGBEBB

4.4. Payment by check

Please make your check payable to NATUREMedicatrix By sending it to the following address:

Attention: By choosing to pay by check, the order will only be processed after your check has been cashed (in one go). We will then proceed with the shipment of your order.

5. Delivery, shipping costs, and returns

5.1. Delivery

Order for Metropolitan France

Three carriers are offered to choose from: Mondial Relay (delivery to pickup points only), Colissimo (48 to 72 hours), or DPD France (24 to 48 hours).

Colissimo (48h to 72h)

Residence only with signature

Have it delivered to the address of your choice. Your package will be handed to you in person. If you are absent, it will be made available to you at the post office to which you are attached. You then have 10 working days from the notice of passage to come and collect it. After this period, it will be returned to the sender and the re-shipping will be at the customer's expense.

Shipping costs are free for orders over a certain amount of 50 €.

DPD France (48 to 72 hours)

We are working with the DPD group to carry out the deliveries of your orders. The DPD group has been certified CO2 neutral.

Shipping costs are free for orders over a certain amount of 50 €.

Worldwide Relay (3 to 5 business days)

Mondial Relay is currently available for mainland France and Belgium.

Shipments are made every day for any order placed before 11:45 AM, the next day for any order placed after 11:45 AM. There are no shipments on Mondays, Saturdays, Sundays, and public holidays.

Once the package is handled by Mondial Relay, a tracking number is provided so that you can follow it to the selected pickup point.

The package will be available for 8 calendar days. After this period, your package will be returned to us and the re-shipping costs will be the responsibility of the customer.

Shipping costs are free for orders over a certain amount of 35 €.

Order Belgium

Packages are generally shipped within 24 hours after your payment and take 48 to 72 hours to arrive at their destination.

Two shipping methods are offered to you:

• Standard delivery via Colissimo / Bpost (with signature).
• Delivery to a pick-up point with Mondial Relay.

Other countries

We deliver to different countries with Colissimo International, see the list below:

South Africa, Albania, Algeria, Germany, Andorra, Netherlands Antilles, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Burkina Faso, Cameroon, Canada, China, Cyprus, Congo, Rep., South Korea, Croatia, Denmark, Dominica, United Arab Emirates, Spain, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Hungary, Mauritius, Canary Islands, India, Ireland, Israel, Italy, Japan, Kuwait, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Morocco, Martinique, Monaco, Norway, New Caledonia, New Zealand, Netherlands, Poland, French Polynesia, Portugal, Czech Republic, Réunion, Romania, United Kingdom, Russia, Saint Martin, Saint Pierre and Miquelon, Senegal, Seychelles, Singapore, Sweden, Switzerland, Taiwan, Thailand, Togo, USA, Wallis and Futuna.

If a country is not mentioned in the list above, it means it is not one of the destinations served by NATUREMedicatrix. If you would like more information, please.. Contact our customer service.

5.2. Delivery times for products

A quick dispatch of your orders

The delivery times indicated on the site are counted from the validation of the payment. Unless otherwise specified, delivery will take place no later than within 30 days.

There is no shipping of orders during the weekends (Saturday, Sunday) and on public holidays. Orders placed on Friday after 11:45 AM are therefore shipped on Monday morning.

Orders delivered outside the European Union

Orders shipped to countries outside the European Union are quoted excluding taxes. Taxes are to be paid by the customer upon receipt of the package, according to the laws in force in the destination country. It is the customer's responsibility to inquire with local authorities about customs duties, local taxes, and other import fees that may be applicable, as these fees are not the responsibility of NATUREMedicatrix.

The products marketed by NATUREMedicatrix Are in compliance with French regulations. It is therefore the customer's responsibility to inquire with the local authority in their country about any potential import and usage restrictions for the ordered products.

NATUREMedicatrix Cannot be held responsible for the purchase of a product considered non-compliant in a given country while that product complies with French regulations.

5.3. Shipping costs

Metropolitan France, Monaco

Belgium

Colissimo Overseas

Other destinations (Colissimo International)

The contribution to shipping costs is understood to be inclusive of all taxes (except for deliveries to overseas territories).

* Average delays observed after order processing in mainland France and Belgium, excluding sales periods. Source: La Poste.
** Delivery estimation after order processing. Source: La Poste.

5.4. Returns

Return of merchandise

The return of products is the responsibility of the customer.

To return the products, the return address is:

Please attach the delivery note or write your order number on a separate piece of paper.

The return of merchandise must be made in the condition it was received and in its original packaging. The merchandise must be returned unused.

Returns under the reason "unclaimed"

Returns under the "unclaimed" reason correspond to packages that were not picked up by customers at the post office or the chosen retailer within the specified time frame from the delivery notice. After receipt and acceptance of the returned package by the services NATUREMedicatrix, A credit for the total amount of the order, minus shipping fees, will be credited to the customer’s account within forty-eight (48) hours of receiving the package. The customer can then place their order again.

Returns under the reason "NPAI" or incomplete address

Returns under the reason "NPAI" correspond to packages returned by the delivery service provider with the mention: "Does Not Live at the Address Provided.".

After receiving and accepting the returned package by the services NATUREMedicatrix, A credit for the total amount of the order, minus shipping fees, will be credited to the customer’s account within forty-eight (48) hours of receiving the package. The customer can then place their order again, ensuring the accuracy of the provided delivery address.

The products are delivered to the address provided by the customer when placing the order. The customer must ensure its accuracy. Any package returned to NATUREMedicatrix Due to an incorrect or incomplete address, it will be re-shipped at the customer's expense and NATUREMedicatrix Cannot be held responsible for any inability to deliver the order.

5.5. Delivery incidents

At the time of delivery, We strongly recommend that you carefully check your package and verify its contents In the presence of the delivery person before signing the delivery note, your signature serving as a release.

Any complaint regarding the number, content, and condition of the packages must be clearly and precisely communicated to the carrier and noted on the delivery slip. You must also inform us within 24 hours of receiving the package, via email at Customer service, Please specify your contact details, your invoice number, the references of the concerned product(s), and the reasons for your complaint.

5.6. Packaging

The packages are oversized and protected by foam and bubble wrap. Special care is taken with packages containing fragile products. However, if the package appears damaged or if a liquid is leaking from the packaging during delivery, it is advisable to refuse the package and immediately contact us to initiate a new shipment.

5.7. Transport responsibility

The products travel at the carrier's risk. In case of damaged packages, the customer must explicitly state precise reservations on the delivery slip and inform customer service within 24 hours. If no reservations are made at the time of delivery, the carrier's liability may no longer be engaged.

6. Right of withdrawal

The legal guarantee of European law from September 1, 2004, remains in effect. It stipulates that if the consumer encounters a defect or manufacturing flaw, they can return the merchandise within the legal timeframe.

You have the right to notify to NATUREMedicatrix That you withdraw from your purchase, without penalty and without giving a reason, within the 14 calendar days From the day after the product delivery or the conclusion of the service contract.

The return of merchandise must be made in the condition it was received and in its original packaging. The merchandise must be returned unused and in perfect condition. This return is entirely at your expense.

We commit to refunding the returned merchandise that is compliant within a maximum period of 14 calendar days from the date of receipt of the merchandise. No right of withdrawal can be exercised beyond this period.

In the case of a valid exercise of the right of withdrawal, the amounts paid by the customer will be refunded within a maximum period of 14 days in accordance with the applicable legal provisions.

Before any return, the customer must notify their decision to withdraw in any unambiguous way, notably via their customer account or by email sent to customer service.

To return one or more products, Click here.

6.1. Legal warranty of conformity

The customer benefits from the legal warranty of conformity for products sold by NATUREMedicatrix, in accordance with the applicable legal provisions.

This warranty covers defects in conformity existing at the time of delivery of the product.

7. Terms of Use

A user agreement applies to this site, concluded between NATUREMedicatrix And the website visitor. The user declares that they accept the following clauses when accessing the site and using it, the documents, and any other information it contains. If the user does not agree to this contract, they are required to leave the site immediately.

This contract is governed by Luxembourg law. The language of this contract is French. Only the French version legally binds you to these terms. In case of dispute, the courts of Luxembourg shall have sole jurisdiction, unless otherwise provided by mandatory legal provisions.

7.1. Use of the website and information

The entire website of NATUREMedicatrix (texts, data, images, photos, graphics, diagrams, videos, animations, press releases, annual reports, technical specifications, product descriptions, etc.) is protected by copyright and trademark law. You may download or print pages and/or parts of the site, provided that you do not remove copyright notices or other property rights notices. Downloading or any other form of copying of software or information present on the site does not grant you any rights over them. You may not reproduce, transmit, modify, or use the site in any way NATUREMedicatrix For public or commercial purposes. Any use contrary to these clauses and to the law is expressly prohibited and may result in civil or criminal sanctions.

7.2. Privacy

Objectives of personal data processing: NATUREMedicatrix Is concerned about respecting your privacy during your visits to its website and is aware of the importance you attach to it. We therefore make every effort to respect your privacy while you use the site.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) of April 27, 2016.

NATUREMedicatrix Only collects personal data (such as first name, last name, address, and email) that you provide to us personally. This data is used to provide you with the service or information requested. If applicable, we will send you commercial messages regarding promotions and new products. You will always have the option to let us know that you do not wish to receive such messages.

In accordance with the applicable rules regarding the protection of personal data, you have the right to access your data, the right to rectification, as well as the right to erasure of your data. All of this is accessible in your private space via "My account > My protected data.".

If a client's contact information has been provided to us through another means, it will not be available online. To access it, simply request it from us by mail or email, providing your first name, last name, and address. NATUREMedicatrix Reserves the right to use your personal data or disclose it if required by law, if necessary to maintain the integrity of the website, to respond to your request, or to cooperate in a judicial proceeding or a matter of public concern.

For any additional information, please feel free to contact us by phone at 02/808 13 51 (Belgium), 03 66 88 07 84 (France), or for the rest of the world, at 00 352 20 88 11 97.

7.3. Disputes

All disputes fall under the exclusive jurisdiction of the courts in the district of our registered office (District Court of Diekirch), unless otherwise provided by mandatory legal provisions.

7.4. Quality Improvement Program for our services

In order to improve the quality of our services and products, a satisfaction survey is automatically sent to you following your order. You are free to respond to it. There is no obligation: if you do not wish to respond, you can simply ignore this message.

Before answering this questionnaire, you agree that it will be displayed on the relevant product page, along with your first name and the first letter of your last name, on the naturamedicatrix.be / .fr website only.

7.5. Product information

The information and advice provided on the site are for informational purposes only and should not be considered a substitute for professional medical advice.

Dietary supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

NATUREMedicatrix Cannot be held responsible for improper use of the products.

The team NATUREMedicatrix