Find all the useful information to return a product, exercise your right of withdrawal or report an incident related to delivery.
Back tolerate
The return fee remains the responsibility of the customer.
14 days to retract you
The deadline runs from the day after delivery.
Refund within 14 days
For any return in accordance with the applicable conditions.
How to return a product ?
Before we return a product, make sure it meets the return conditions shown below.
Prepare your return
The product must be returned unused, in perfect condition, in its original packaging.
Identify the command
Join the delivery note or clearly indicate your control number on free paper.
Send your package
The costs associated with the return of the product are at your expense.
Return address
Logvad for NATURAMedicatrix1, rue de la couture
59115 Leers
France
Right of withdrawal
You have 14 days calendar, from the day after delivery, to notify us of your decision to give up your purchase without penalty and without having to indicate any reason.
Before any return, you must clearly notify your decision to retract, especially via your customer area or by e-mail addressed to the customer service.
The product must be returned to its reception state, in its original, unused and in perfect condition. The return fee remain entirely to your expense.
In the event of a valid exercise of the right of withdrawal, the sums due are reimbursed within a maximum period of 14 days calendar, in accordance with the applicable legal provisions.
Manage my returnParcel returned to the sender
Unclaimed parcel
This is a package that has not been removed within the time limit at the post office or the selected relay point.
After receipt and acceptance of the returned package, a meeting corresponding to the total amount of the order, deducting the shipping costs, is credited to the customer account in the 48 hours. A new order can then be passed.
Incorrect or incomplete address
Returns "NPAI" correspond to the parcels returned with the mention "does not live at the indicated address."
After receipt and acceptance of the package, a total amount of the order, net of shipping costs, is credited to the customer account within 48 hours.
Any new shipment related to an erroneous or incomplete address remains the responsibility of the customer.
Damaged package or delivery incident
We recommend that you carefully check the condition of the package and its content at the time of delivery.
If your package seems damaged, if a product is broken or if a liquid escapes from the package, it is better to refuse the package and to contact us immediately.
On delivery
Check the number, content and condition of the parcels in the presence of the deliveryman before signing the delivery slip. Any anomaly must be clearly and accurately indicated on the slip.
Let us tell us within 24 hours
Any complaint must also be transmitted to the customer service within 24 hours of receipt, indicating your contact information, your invoice number, the products concerned and the reason for the complaint.
Legal guarantee of conformity
The Customer benefits from the legal warranty of compliance for products sold by NATURAMedicatrix, in accordance with the applicable legal provisions. This warranty covers existing compliance defects at the time of product delivery.
Need help for a return ?
Our customer service is at your disposal to accompany you in your request for return or refund.
To find out all the contractual provisions applicable to returns, repayments and withdrawal rights, consult our General conditions of sale .