Privacy Policy — NATURAMedicatrix
Your personal data, handled with clarity, care and responsibility
At NATURAMedicatrix, protecting your personal data is subject to the same high standards we apply to the selection of our food supplements: transparency, seriousness and respect for your privacy.
Last updated: July 22, 2026
Who is responsible for your data?
The data controller is NATURAMedicatrix Sàrl, publisher of the website naturamedicatrix.fr.
We collect and process your data solely to provide you with a smooth, secure and relevant shopping experience, in compliance with the General Data Protection Regulation (GDPR) and the applicable regulations regarding cookies.
Contact details
Company
NATURAMedicatrix Sàrl
8, Hannert dem Duarref
L-9772 Troine (Wincrange)
Grand Duchy of Luxembourg
VAT: LU26788281
What data do we collect?
Account & orders
Identity, contact details, delivery and billing addresses, order history, payment methods used (without storing your full banking details), and communications with customer service.
Communication
Email address and newsletter preferences, messages sent through the contact form, support requests (including via Zendesk), and any information voluntarily provided in relation to product advice.
Browsing
Technical and browsing data (IP address, device type, pages viewed, cookie preferences), collected through our consent banner and, depending on your choices, via analytics or advertising tools.
Why do we use your data?
Your data is processed for specific, proportionate and understandable purposes:
- Processing your orders: account creation and management, shopping cart, payment, delivery, invoicing and after-sales service.
- Customer relations: responding to your requests, order tracking, product assistance and support.
- Legal obligations: accounting record retention, fraud prevention, and compliance with tax and commercial obligations.
- Newsletter and information: sending news, offers and useful content, only if you have given your consent.
- Website improvement: audience measurement, performance and, where applicable, personalised advertising, only in accordance with your cookie preferences.
Legal bases
- Contract: processing necessary for orders and customer accounts
- Legal obligation: invoicing, record retention and compliance
- Consent: newsletter, non-essential cookies and certain marketing activities
- Legitimate interest: website security, fraud prevention and improvement of the shopping experience
Retention periods
- Customer account: for the duration of the commercial relationship, followed by limited archiving where necessary
- Orders / invoices: for the applicable statutory accounting period
- Newsletter: until you unsubscribe
- Cookies: according to the lifespan of each cookie and your consent
- Contact requests: for the time needed to process your request
Cookies and trackers
Our website uses the LG Cookies Law module to display a consent banner, block non-essential cookies before you make your choice, and allow you to change your preferences at any time.
Functional cookies
Strictly necessary for the operation of the online shop (session, shopping cart, authentication and security). They cannot be refused. Examples: PHP_SESSID, PrestaShop cookies.
Analytics cookies
They measure website traffic and usage in order to improve the user experience. They are placed only with your consent, particularly through Google Tag Manager and associated tools.
Advertising cookies
They may be used to measure or personalise advertising campaigns, for example through Facebook / Meta services, depending on the configuration. They are activated only if you accept them.
Performance & other cookies
Performance cookies help optimise the operation of the website, while other cookies may still be undergoing classification. They also require your consent when they are not strictly technical.
You can accept, refuse or customise these categories through the cookie banner, and reopen your preferences at any time using the dedicated button displayed on the website.
Who can access your data?
Your data is intended for authorised NATURAMedicatrix teams and, only where necessary, trusted service providers:
- website hosting providers and technical service providers for the e-commerce site;
- payment solutions (bank card, PayPal, Alma, Bancontact, etc.);
- carriers and logistics partners;
- customer relationship tools (e.g. Zendesk);
- marketing and audience measurement tools, only in accordance with your consent (e.g. Google Tag Manager, Meta/Facebook);
- health information partners, only if you have expressly agreed to receive their communications (e.g. Medicatrix, Éditions Marco Pietteur).
We do not sell your personal data.
Your rights
In accordance with the GDPR, you have the following rights in particular:
- right of access;
- right to rectification;
- right to erasure;
- right to restriction of processing;
- right to object;
- right to data portability;
- right to withdraw your consent at any time;
- right to lodge a complaint with a supervisory authority.
How can you exercise them?
- From your customer account, via the GDPR – Personal Data page (CSV/PDF export)
- By updating your information in My Account
- By contacting us through the contact form
- By email: site@naturamedicatrix.lu
We will respond as quickly as possible and, at the latest, within the time limits provided for by the applicable regulations.
Security of your data
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure, including restricted access, secure communications, carefully selected service providers and e-commerce security best practices.
As no system is completely invulnerable, we also encourage you to protect your login credentials and report any suspicious activity related to your account.
Minors
The website is intended for adult customers. If you are a parent or legal guardian and discover that a minor has provided us with personal data, please contact us so that we can delete it as quickly as possible.
Our commitment
To inform you clearly, collect only what is useful, respect your cookie choices, and give you control over your data — with the same commitment to quality and seriousness that we apply to our products.
This policy may be updated to remain compliant with changes to our services, tools or applicable regulations. The current version is always the one published on this page.