General conditions of sale


These terms and conditions governing the relationship between NATURAMedicatrix and any individual non-trading in connection with the sale of the products presented on the sites

Accordingly, any order implies acceptance of these Terms of Use. Minors do not have the capacity to contract on our site. The buyer will be designated herein by the term “you”.


All payments must be made in Euros. The sales prices of products sold on the sites “” are all taxes included (VAT), excluding postage and shipping handling. They take into account the current VAT by country, Any change of VAT rate will be reflected immediately on our prices.

MEANS TO ORDER Armed with your catalog and your mailing, you can skip a purchase on the site but also through other means like phone or mail by printing your order form available on the site.

  • SUR (Payment by credit card, credit card, paypal or by check): Go to the “Products”. Then indicate the quantity, then add it to your cart. Looking for a reference or a specific product, you can use the search engine on our site. The payment is fully secure (OGONE service and PAYPAL). You will automatically e-mail confirmation of your order confirmation with all elements of your order
  • BY TELEPHONE (Payment by credit card, check or wire transfer): United Kingdom:00 44 20 80 99 25 01 Belgium: 02/808 13 51, France: 03 66 880 784, for the rest of the World: 00 352 20 88 11 97. A counselor NATURAMedicatrix saves your order and answer all your questions.
  • BY MAIL (by check, credit card, bank transfer) Place of business: 8, Hannert dem Duarref, L-9772 Troine (Wincrange), Luxembourg. WARNING! Whatever your method of ordering, please always remember your customer number (if you have one) and your full name.
  • IN-STORE NEAREST TO YOU:  You will find the entire collection NATURAMedicatrix and personal advice that suits you.

Terms of contract conclusion

Here are the steps needed to place your order on the site NATURAMedicatrix : 

  • STEP 1 : ORDER
    • Add the product of your choice to the basket,

    • Enter your code benefits if you have one

    • Check the contents of your cart, the price for that and if so, do any appropriate amendments, 

    • Continue your shopping or submit your order.
    • Login (e-mail address and password) if you are already a customer NATURAMedicatrix, otherwise sign up to order,
    • Validate your personal data
    • Confirm your usual delivery address and confirm or find another delivery address
  • STEP 4 : CHOICE OF CARRIER (Belgium or France)  
    • Choose and confirm your choice of carrier(La Poste Belgique, la Poste France ou TNT)
    • Choose your payment method,
    • Confirm your payment method.   
    • Select your type of credit card
    • Enter the card number,
    • Enter the last 3 digit number located on the back of your credit card,
    • Enter the date of expiry,
    • Validate your data or click “Cancel” to return to the previous page.


Did not find the right product on the site? And above all ... you want to send us your comments or suggestions? Please send us an e-mail address: or call N°. 04/349 03 03 (Belgium) and N° 09 70 44 April 1948 (France), and No. 0032 43 49 03 03  - 00 44 20 80 99 25 01 (rest of world)

You can access to your contract in writing or by email at the following address: or by mail Editions Marco Pietteur, Avenue du Centenaire, 39 4053 Embourg BELGIUM

Law of waiver

You have the right to notify NATURAMedicatrix that you waive the purchase without penalty and without giving any reason, within 14 working days from the day following the delivery of the product or the conclusion of the service contract. The returns must be approved in the state and packed. The goods must be returned unused. 

User Agreement

At this site applies a user agreement, which is between NATURAMedicatrix and website visitor. The user agrees to the terms below when accessing the website and the use thereof, documents and any other information it contains. If the user does not approve this contract, he must immediately leave this website.

This contract is subject to Belgian law. The language of this contract is the French language (Only the French translation will legally bind you to these conditions present). In case of dispute the Belgian courts will have jurisdiction. (In this case it is the court of Liège).

Use of this website and informations

The whole website NATURAMedicatrix (text, data, images, photographs, graphics, diagrams, videos, animations, press releases, annual reports, technical specifications, product descriptions, etc..) Is covered by copyright and trademarks. You can download or print on paper pages and / or parts of the Website, provided that you do not remove the references to copyright or other information concerning property rights. Any downloading or otherwise copying of software or information present on the website NATURAMedicatrix confers no right on them. You may not reproduce, transmit manner whatsoever, modify or use the website NATURAMedicatrix for public or commercial purposes. In case of using all or part of the information in contradiction with these terms and with the law is strictly prohibited and may result in civil penalties or criminal law.

Private life

Objectives of processing personal data: NATURAMedicatrix is careful to respect your privacy when you visit our web site and is aware of the importance that you attach. We therefore make every effort to respect your privacy in connection with your use of this site. NATURAMedicatrix only collects personal data (such as full name, address and e-mail address) you transmit to us personally. They are used to provide the service or information requested. Where appropriate, we’ll send you commercial messages relating to promotions and new products. You can always let us know that you do not wish to receive such commercial messages.

According to the law of 8 December 1992 (revised 1998 :204) on the protection of privacy with regard to the processing of personal data and which applies the General Data Protection Regulation (GDPR) european directive 95/46/EC, you have the right to access your data, change your data and also, according to this General Data Protection Regulation european directive, you have the right to delete all your data we own. Everything is available in your private customer space under "My account > My protected datas".

If the details of a customer we have been transmitted by another route, they will not be available online. To get there, we just need to apply by mail, fax or by mail by indicating name and address. NATURAMedicatrix
 reserves the right to use your personal data or to make them public if the law requires, if the preservation of the integrity of the website, to access your application, or to cooperate in a proceedings or a matter of public policy.

For additional information, please contact us by phone at N°. 04/349 03 03 (Belgium) and N° 09 70 44 April 1948 (France), and No. 0032 43 49 03 03  - 00 44 20 80 99 25 01 (rest of world)

Program to improve our quality of service

For purposes of improving the quality of our services and products, a satisfaction questionnaire will be sent to you automatically after your order. You are free to respond to it, there is no obligation, you can, if you do not want to answer, just ignore this message.

Before answering this questionnaire you agree that it is displayed on the product to which the questionnaire with your name and the first letter of your last name on the site only.


L'équipe NATURAMedicatrix